Frequently asked questions

Everything customers ask us, in one place

Can't find your answer here? Message us on WhatsApp — a real person will reply, usually within minutes.

Legality & trust
Is IPTV legal to use in the UK?

IPTV as a technology is completely legal — it's simply TV delivered over the internet instead of a satellite dish. We recommend all customers use the service in line with UK law.

Free trial
Is the free trial really free?

Yes. The 24-hour trial gives you the full channel list with no card details requested and no automatic charge afterwards.

What happens when the trial ends?

Nothing happens automatically. If you'd like to continue, message us on WhatsApp and choose a plan. If not, the trial simply expires — no charge, no follow-up bill.

Subscriptions & pricing
Which subscription plan should I choose?

If you just want to try the service, start with 1 Month. If you already know you'll stick with it, 12 Months works out cheapest per month and includes a second device connection.

Do all plans include the same channels?

Yes. Every plan includes the same full 26,000+ channel list and 90,000+ movie and series library. Longer plans only change the price and device count, never the content.

What happens if I want to cancel?

Nothing happens automatically — there's no auto-renewal on any plan. When your paid period ends, you simply decide whether to buy another one.

Setup & devices
What do I need to get started?

A broadband connection of at least 10 Mbps for HD, or 25 Mbps for 4K, and one supported device — Firestick, Android box, Smart TV, phone or laptop. See our full setup guide for step-by-step instructions.

Can I use it on more than one device?

The 1, 3, and 6 month plans cover one device at a time. The 12 month plan covers two simultaneous connections, so different rooms can watch different things.

Do you provide the player app?

We provide the subscription and playlist. Player apps such as TiviMate and IPTV Smarters Pro are free third-party software you install yourself from your device's app store.

Reliability & support
Will it hold up during a big match?

Our servers are load-balanced specifically for UK peak hours — evenings and weekend kick-offs — rather than sized for an average quiet Tuesday. That's the scenario we test against.

How do I contact support?

WhatsApp is the fastest way to reach us, with most replies within ten minutes. Email is also available for non-urgent questions — see our Contact page.

Still have a question?

Message us directly — a real person will get back to you fast.

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